Refund and Returns Policy

Effective Date: September 1, 2024

At Emart For Us Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with your order, please review our Refund and Returns Policy below.

1. Returns

You may return most items within 30 days of receipt for a full refund or exchange, subject to the following conditions:

• Condition: Items must be in their original, unused condition and packaging. Items that are damaged, worn, or altered cannot be returned.
• Return Process: To initiate a return, please contact our customer service team at support@sellquickshop.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return your item.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

2. Refunds

Refunds will be processed once we receive and inspect the returned item. Please allow up to 10 business days for the refund to appear on your original method of payment. Refunds are issued for the purchase price of the item only; shipping fees are non-refundable.

3. Exchanges

If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to availability and any price differences will be billed or refunded accordingly.

4. Non-Returnable Items

Some items are non-returnable, including:

• Customized or personalized items
• Gift cards
• Sale or clearance items

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately at support@sellquickshop.com. We will provide instructions for returning the item and will cover any return shipping costs for defective or incorrect items.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Email: support@sellquickshop.com

Address: Sell Quick Shop, 123 Commerce Street, Suite 100, City, State, ZIP Code

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopify.3889@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopify.3889@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.